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I ordered online, which was simple and easy. The issues are with UPS, I ordered on a Sunday, it shipped on Monday and didn't arrive until Saturday. Dreamland was nice enough to send a second shipment out on Thursday but that shipment didn't arrive until the following Saturday. No fault of Dreamland's, it was ALL UPS. They refunded the order and were very apologetic about the situation, which I am thankful for, but I won't do another order with them.
Again, we apologize for the inconvenience with your order. Apparently, UPS was overwhelmed with packages following the work stoppage they experienced due to the ice storms in your area. We understand your frustration. We wish it would have gone better. Thanks again for your order.
I gifted this package as part of a game day bet which I lost. The recipients were pleased !
Game Day Package
You sent me 2 racks of ribs and 3 jars of sauce....not what I ordered at all.
We were not aware that we made this mistake. Please accept our apology. We'll review your order and send the correct items as soon as possible. Thank you for shopping with us!
Package was great- you need to select another delivery service for Bham local- would rate delivery service negative 5
I ordered a package of ribs to be delivered to a friend as a retirement gift. We had some delivery issues because of my friends travel schedule, but Dreamland worked with me 3 times to make sure the delivery arrived when she was home! Best and most helpful customer service experience ever! Thanks!!!
What can I say, I love Dreamland BBQ..the ribs..the sauce. I just built a new pantry and this was needed to fill a shelf. :)
Excellent product. Prompt delivery. Been enjoying it for more than 25 years.