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Dreamland Shipping Co.
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Dreamland Shipping Co.
  • MEAT PACKAGES
    • RIB PACKAGES
    • PORK PACKAGES
    • CHICKEN & TURKEY
    • COMBO PACKAGES
  • GIFT SHOP
    • APPAREL
    • GIFT BOX
    • GIFT CARDS
    • GREETING CARDS
  • SAUCES & SEASONINGS
  • SIDES & EXTRAS
  • RECIPES
  • 0
Dreamland Shipping Co.
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Returns & Refunds

Returns

Customers must postmark returns within five (5) days of the date of order receipt. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at contactus@dreamlandbbq.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Dreamland BBQ Shipping Department

Attn: Returns

4700 Birmingham Street

Birmingham, AL 35217

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

We hope you're thrilled with the contents of your order. However, if you are not completely satisfied with your purchase for any reason, you may be eligible for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow up to three (3) days from the receipt of your item to process your return or exchange. Refunds may take up to five (5) business days to appear on your credit card statement, depending on your credit card company. We will notify you by email once we process your return.

Exceptions

We CANNOT accept returns for any perishable goods purchased on our website. These goods include, but are not limited to, the following:

  • Ribs
  • Sausage
  • Pork
  • Chicken
  • Turkey
  • Pecan Pie
  • Coleslaw
  • Baked Beans
  • Boston Butt

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • We cannot accept returns of any items, perishable or non-perishable, once opened.
  • Our inability to accept returns of the items mentioned above does NOT necessarily mean we're unable to issue a refund, exchange, or store credit for your order. For more information on whether or not your order qualifies for a refund, refer to the "Refunds" section of this page.

Questions?

If you have any questions concerning our return or refund policies, please contact us at 1-800-752-0544 or contactus@dreamlandbbq.com

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Contact Us

Dreamland BBQ Shipping Co.

4700 Birmingham Street

Birmingham, Alabama 35217

contactus@dreamlandbbq.com

1-800-752-0544

  • © 2025, Dreamland BBQ Shipping
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  • © 2025, Dreamland BBQ Shipping
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★ Reviews

Let customers speak for us

1533 reviews
Write a review
89%
(1365)
4%
(55)
3%
(47)
2%
(25)
3%
(41)
C
Dreamland Shake
Chris Berke

Awesome

V
Dreamland BBQ Sauce 32oz
Virginia E Dowda
Best BBQ sauce ever

I went to Dreamland BBQ in early 2000 in the original old building. That's where I had my first taste of their ribs and sauce. Omg, I was hooked. That is the only BBQ sauce I will eat now. I'm so glad to be able to order it online and I think Walmart carries it also. Thankyou so much. I am one satisfied longtime customer.

C
Dreamland Pork Rub
Chris Berke
Great

Great

J
Dreamland BBQ Box
Jacob Jones

Great

J
Dreamland BBQ Sauce 32oz
James Helman
BBQ Sauce

Best I've had. Love the heat not overly spiced just good.

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