Rewards Program FAQ

What is the Dreamland Rewards Program?

It's an added benefit to our E-Club membership. Rewards members can earn points in a variety of different ways and redeem those points in the future on shop.dreamlandbbq.com.

Sounds cool! What's the cost to join?

It costs you nothing! The perks come with your E-Club membership, which is also free. Simply Click Here to register

I joined the E-Club. Now how do I start earning points?

The primary way to earn points is to simply start shopping with us. For every dollar spent, you earn 3 points.

Sounds simple enough. Any other ways I can earn points?

Absolutely. Periodically, we'll shoot you an email letting you know how you can rack up extra points. Through those emails, you'll be able to earn extra points by doing things like reviewing your recent purchase, providing referrals to our E-Club, giving us a shout-out on Instagram, and much more.

When do I start earning points, and when do they appear in my account?

Once you've signed up and made your first purchase, you'll start earning points. Each time you come back, make sure you log in to track your progress, your transaction history, and to redeem offers with your points.

How do I use my points?

Step 1: Make sure you're logged into your account.

Step 2: Next, click the purple rewards bubble at the bottom of your screen and click "Ways to Redeem."

Step 3: If you have points in your account, you'll have the option to click the "Redeem" buttom.

Step 4: Use the slider to select how many points you'd like to use, click redeem, and click "Apply Code." The discount will appear at checkout.

How do I check my points balance?

Sign in to your account by clicking here. Once you're all logged in, you can see your points total near the top of the page.

When do my points expire?

They expire two years after you initially accumulate them, so make sure you use them often. We'll be sure to shoot you an email when your points are close to expiring.

What's the max number of points I can redeem during checkout?

5000 Points (Value = $50 USD)

Can I Use a Discount Code AND My Points on the Same Purchase??

In short, no. While we don't have a problem with it, Shopify (which hosts our site) currently does not allow this to happen.

Can I Use a Gift Card AND My Points on the Same Purchase?

You sure can.

Can I Earn or Redeem Points at Dreamland Restaurants?

No. Points can only be used and redeemed on shop.dreamlandbbq.com. They cannot be used or redeemed for dine-in, catering, carryout, online orders, curbside pick-up, or third-party delivery purchases from any Dreamland restaurant.

I Forgot My Password and Cannot Get into My Account. Now What?

Don't worry! Simply click "Forgot Password" when you get to the Login Screen

Can I Transfer Points Between Two Seperate Accounts?

No.

I'm Having Problems Redeeming My Points. Can I Get a Little Help Here?

Sure!

Step 1: Make sure you log into your account.

Step 2: If you're logged in and still having problems, clear your browser's cache and cookies before signing back in.

Step 3: If you're still hitting the wall, we apologize. Shoot us an email at contactus@dreamlandbbq.com, and we'll get to the bottom of the problem. Please allow us 24-48 hours to reply.

I Acquired Points on a Purchase that I Returned or Had Refunded. Do I Get to Keep Those Points?

No. We'll deduct the points from your account once we process the return or refund.

I Redeemed My Points on a Purchase that I Returned or Had Refunded. Do I Get My Points Back?

Yes. Allow 24-48 hours after a refund or return is processed for your points to be credited back to your account.

Can I Apply My Points to the Costs of Shipping and/or Taxes on My Purchase?

No. Points cannot be applied to either shipping or taxes.

I Spent [Insert Dollar Amount Here] Before the 01/13/2021 Launch of Your Rewards Program. Can I Get Points for Past Purchases?

No. Customers can only receive points on purchases made after the 01/13/2021 launch of the Rewards Program.